Improve the quality of agricultural machinery three-pack service to protect the legitimate rights and interests of users

[China Agricultural Machinery Industry News] With the continuous improvement of China's agricultural mechanization level, advanced and applicable agricultural machinery has become the main support of all aspects of agricultural production, while the agricultural machinery three-package service is to ensure the full play of agricultural machinery and efficiency, agricultural machinery products users The basic form of effective protection of legal rights.

Improve the quality of agricultural machinery three-pack service to protect the legitimate rights and interests of users

However, as a farmer technician at the grassroots level, the author has witnessed the reality of the three-package service of agricultural machinery products in recent years. I feel that there are still many problems in the three-package service of agricultural machinery, and the quality of service still needs to be improved.

Strengthen the sense of responsibility of the main body

The author believes that the main problem with the three-package service of agricultural machinery is that the responsibility of the responsible party is not in place. As early as 2010, the State Administration of Quality Supervision, Inspection and Quarantine, the State Administration for Industry and Commerce, the Ministry of Agriculture and the Ministry of Industry and Information Technology and other four ministries and commissions issued a new "Regulations on the Responsibility for the Repair, Replacement and Return of Agricultural Machinery Products", which clearly stipulates that "who sells who The principle of being responsible for the Three Guarantees. This means that the three-pack responsibility of agricultural machinery products should be borne by the seller.

However, the actual situation is that the current agricultural machinery sales market is relatively active, and the dealership team is also becoming increasingly large, and it is inevitable that there will be mixed situations. In order to seize the market, some manufacturers have set up sales outlets in large numbers; some distribution companies implement mixed distribution and maintenance under the conditions of economic strength, staffing, and technical strength. This has caused the responsibility of the three-package responsibility of agricultural machinery products - the three-package responsibility of the dealers is difficult to put in place, thus resulting in the legitimate rights and interests of some agricultural machinery users are not guaranteed.

For example, an old harvester product is sold directly by a provincial agent in a province through a maintenance personnel. After the three-package liability problem occurs, the agricultural machine user and the maintenance personnel coordinate and solve the problem repeatedly, but find the provincial agent. It was "the dragon didn't see the beginning and the end", and even the maintenance personnel also played the missing. The agricultural machinery users reported to the various departments such as industry and commerce, quality inspection, agricultural machinery, and even resorted to the court. After that, the product was still in the area. Lost basic credit and market.

To solve this problem, it is necessary to take the initiative to assume the responsibility of the Three Guarantees, whether it is producers, sellers or maintenance personnel. We should jointly maintain the agricultural machinery users from the height of providing advanced agricultural machinery products and services for agricultural production. Legal rights and interests, to meet the reasonable and legitimate demands of agricultural machinery users. At the same time, the relevant functional departments should act actively and actively inspect, and within the scope of their duties, urge the responsible subjects to strengthen their sense of responsibility, fulfill their obligations and obligations, ensure that agricultural machinery products play a large efficiency, and reduce losses to a low level.

Improve the quality of the three guarantees

The focus of the three-package service of agricultural machinery products should be the maintenance of agricultural machinery products. The quality of maintenance services for agricultural machinery products depends on two aspects: one is whether the three-pack service personnel team is reasonably configured; the other is the technical quality of the three-pack service personnel team. Judging from the situation grasped by the author, there are some specific problems in these two aspects.

In the scientific and rational configuration of the three-package personnel, there are many distributors of the three-package personnel are the maintenance personnel arranged by the product manufacturers, and the manufacturers arrange the maintenance personnel, and must be arranged according to the regional market conditions, and sometimes even a certain product appears. In the case of only one three-package service personnel in a county and several counties, the phenomenon of mobilizing three-package personnel across provinces has also occurred from time to time. During the busy season, the three bags of equipment can not be put in place in time, the consequences can be imagined.

In terms of the professional and technical quality of the three-package personnel, in addition to the limited number of professional and technical personnel sent by the manufacturers, a large part of them are the dealers themselves or some rural areas that integrate motorcycle maintenance, electromechanical maintenance and agricultural machinery maintenance. Multi-functional "maintenance personnel. These maintenance personnel are faced with constantly updating and developing agricultural machinery, and it is difficult to guarantee the quality of maintenance. In view of the above two factors, the quality of the three-package service of agricultural machinery needs to be improved.

Maintenance is the key link of the three-pack service and must be seized. Therefore, it is necessary to strengthen the technical training and management of maintenance personnel. While providing maintenance personnel during the busy season, manufacturers should take various measures together with the dealers and agricultural machinery authorities during the slack season to strengthen the agricultural machinery maintenance technical training for agricultural machinery maintenance personnel at the social level. The training of agricultural machinery maintenance technology is the function of the competent department of agricultural machinery. However, in practice, due to the “multi-functionality” of maintenance personnel, the training of agricultural machinery maintenance technology is still “short-legged” and needs to be further strengthened. At the same time, it is necessary to strengthen the responsibility and service awareness of agricultural machinery maintenance personnel, improve the technical quality and service quality of the agricultural machinery three-pack service, and provide satisfactory three-pack service for agricultural machinery users.