Because the engine had two serious malfunctions, the car owners occupied the entrance of the service station for over three hours after police intervened and mediated. The incident escalated when the owners refused to leave until their concerns were addressed. **Owners: "Imported Engines Have 'Diseases'"** On the morning of April 22, a reporter visited Guangxi Jinjia Automobile Sales and Service Co., Ltd. on Baisha Road in Nanning—a designated service center for Dongfeng Automobiles. At the scene, several vehicles blocked the road in front of the service station. According to an insider, one of the vehicles was a broken-down Dongfeng Tianlong tractor that had been stuck at the entrance for days, yet remained unrepaired. The faulty tractor was purchased by Mr. Mo and Mr. Lu for 375,000 RMB in December 2006. They claimed it was the most expensive vehicle they had ever bought, featuring an original French Renault engine. However, shortly after purchase, the engine began to fail. In June 2007, when the tractor had traveled 85,000 kilometers, the engine failed due to valves falling into the cylinder. The manufacturer replaced the engine without further explanation. Then, in March 2008, just 20,000 kilometers later, the newly installed engine failed again. This time, technicians found that a valve in cylinder number three had cracked and fallen into the cylinder, causing another engine failure. The owners believe both incidents stemmed from the same underlying issue, indicating a potential quality problem with the engine. Mr. Mo explained that the tractor was used for transporting steel between Nanning and Guangzhou, mostly on highways, and was driven under normal conditions. He emphasized that the vehicle had not yet reached the 200,000-kilometer warranty limit, and therefore, the manufacturer should replace the entire engine, not just repair it. However, the manufacturer refused the request and the car remained un-repaired. Frustrated, the owners gathered friends and blocked the main entrance of the service station starting at 9:00 AM on the 22nd. **Service Station: Why Is the Door Being Blocked?** Mr. Zhu, the after-sales manager at Jinjia Automobile Sales and Service Co., expressed confusion about why the owners targeted the service station instead of the manufacturer directly. He clarified that his company handles sales and general maintenance, but the manufacturer is ultimately responsible for product quality. He said that the owners had been negotiating with the manufacturer all along, not with the service station. While the company has helped facilitate communication, he stressed that only the manufacturer can resolve the issue. He also criticized the owners’ decision to block the entrance, calling it excessive and disruptive. Mr. Zhu denied there were any quality issues with the engine. He claimed the first failure was due to improper installation, and the second was simply normal wear and tear. He added that the manufacturer had already offered repairs and a 100-day warranty, but replacement was not an option unless proven to be a defect. When asked why the failures occurred repeatedly, Mr. Zhu blamed the owners for not maintaining the vehicle properly. He pointed out that the Renault engine requires high-quality diesel filters, which the owners may have avoided due to cost. **Police: Encourage Calm and Negotiation** As tensions rose, the service station contacted the police. A local officer, who had previously handled a similar incident in October 2007, arrived on the scene. He noted that the owners had attempted to block the entrance before and that this behavior was not acceptable. The officer acknowledged the owners' frustration but urged them to find a more constructive way to resolve the issue. He suggested involving a neutral third party, such as the technical supervision department, to conduct an independent inspection and provide an objective assessment. By around noon, the blocking vehicles gradually left the premises. Mr. Mo confirmed that he would pursue legal action through proper channels if necessary.

Candle Holder

Candle Holders,Decorative Candle Holders,Unique Candle Holders

Meichen(Hebei) Technology.,Ltd , https://www.mchenhome.com